While our care team is available 24/7, certain services that require scheduled appointments are accessible during specific hours.
1. Services that require scheduled appointments
Planned consultations with nurse practitioners, physicians, therapists, psychologists take place during their designated hours. This means that services like prescriptions, referrals, diagnoses, and treatment plans may not be available overnight.
2. 24/7 support
Our care coordinators, mental health specialists, and registered nurses are available at all times to:
Provide administrative support, including appointment booking
Offer counselling and mental health support
Assist in urgent or crisis situations, including guidance on accessing emergency services if needed
To ensure high-quality, timely, and complete care, some requests made overnight may be scheduled for a consultation during the day—particularly when coordination with practitioners is required.
Our care team remains available on public holidays.