Invoices are sent at the beginning of each month to the billing email address on file. They are subsequently uploaded to the Administrative Portal where they can easily be downloaded:
Log in to the Administrative Portal.
Click on the Billing tab on the left side of the screen.
Click on the orange download arrow in the “Invoice” column.
The invoice details are also available for download. This csv file provides the prorated calculations for that month per member.
Please note: invoices are sent the following month to account for the previous month. The invoice will reflect prorated charges based on each member’s eligibility during that specific month.
If you have questions about your invoice, please contact accounting@dialogue.co