The Administrative Portal only supports files encoded in the UTF-8 CSV format. The error message "File encoding is not supported" will appear when uploading files saved in any other format (including CSV formats other than UTF-8).
Here is how to save your member list in UTF-8 format in commonly used programs:
Google Sheets:
Google Sheets:
Open the Google Sheets document you wish to download in a CSV UTF-8 format.
Click on “File”, then ”Download”, and finally ”Comma-Separated Values (.csv)” to save the file to your computer.
The file will now be in UTF-8 encoding, and can be successfully uploaded into the Administrative Portal.
Microsoft Excel for Windows:
Microsoft Excel for Windows:
Open the Microsoft Excel file you wish to download in a CSV UTF-8 format.
Click on “File” and “Save As”.
Select “Browse”
Under the “Type” dropdown menu, select “CSV UTF-8 (Comma delimited)”.
Click “Save”.
The file will now be in UTF-8 encoding, and can be successfully uploaded into the Administrative Portal.
Microsoft Excel for Mac
Microsoft Excel for Mac
Open the Microsoft Excel file you wish to download in a CSV UTF-8 format.
Click “File” and “Save As”.
In the “File Format” dropdown menu, select “CSV UTF-8 (Comma delimited)”
Click “Save”.
The file will now be in UTF-8 encoding, and can be successfully uploaded into the Administrative Portal.
Numbers
Numbers
Open the file you wish to download in a CSV UTF-8 format.
Click “File” and “Export To”.
Select the “CSV” tab, and under the “Advanced Options”, select “Unicode (UTF-8)”
Click “Save”.
The file will now be in UTF-8 encoding, and can be successfully uploaded into the Administrative Portal.
If you have any questions about the encoding of the CSV, please contact your dedicated Customer Success point of contact or clients@dialogue.co.