A Canadian government-issued identification card with photo and legal name is mandatory for all consultations, for identification purposes only. We will not charge governments for the consultation if a patient adds his or her insurance card, however, it may be useful when issuing a prescription, for example.

Note: The allowed file formats are .png, .jpeg, .jpg and .gif.

Mobile app

  • On the patient mobile app, navigate to the Profile tab.
  • Tap on Account.
  • Tap on Health Card and upload your card.

Web app

  • At the top of the application, click on your name.
  • Click on Account.
  • In the window that opens, click on Add Card.
  • Click on Upload Photo to choose a file already saved in your computer, or Capture photo to take a new one.
  • After choosing/taking a photo, click on Use Photo.
  • When you are back in the edit profile dialogue, click on Save.

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