If you are not receiving an expected email to a work email address, a firewall could be creating interference. Please get in touch with your IT department, and ask them to add the following to their safe senders list:
Once this is complete, please reset the password once more.
If this does not work, please get in touch with us via the chat in the bottom right of this page.
If you are trying from a personal email, or if the steps above do not work, please contact us at firstname.lastname@example.org, we will be pleased to assist you.