Career Advisor Service Policy

Please read the following document prior to meeting with a career advisor as it will be reviewed during your first appointment.

Updated over a week ago

Career counselling: the purpose of career counselling is to provide individuals with tools so that they may develop and assert their professional autonomy. (Reference).

I have been informed of the purpose of the career counselling service with the Employee Assistance Program (EAP) and agree to communicate with the career counsellor. These are one-on-one meetings with the client and the counsellor only. I acknowledge that I must be alone in the room.

The career counsellor will inform me of the purpose of our communications, their role, the approach and the tools they use during our first meeting. They will also explain the limitations of their interventions and the alternatives available.

Number of sessions and fees: The Dialogue EAP offers a set number of sessions (up to 50 minutes for the first consultation, with follow-up meetings up to 25 minutes each) per type of consultation/referral service. Fees for additional sessions are $40 for 25 minutes.

Cancellation Policy: I can cancel or reschedule any session up to 4 hours in advance. I may be charged a fee for any late requests or missed appointments. I understand that Dialogue reserves the right to cancel my appointment if I am more than 5 minutes late, if my environment is not safe or private, or if communication is not secure.

The process and the content discussed during my online meetings will remain confidential and an electronic file will be kept on a secure server. I am aware of the confidentiality of the data related to the information technologies used during our meetings.

Technological issues and risks: If communication via video camera is not possible or interrupted due to technical difficulties, the session may be conducted by telephone. Exchanges will be conducted exclusively on the Dialogue platform. I acknowledge that, despite my service provider's best efforts to ensure high encryption and secure technology, there is no guarantee that unauthorized people cannot access my personal information.

I am aware that the career counselling process that I begin with my counsellor is confidential. In this sense, none of the information exchanged during this process will be shared without my consent unless the law requires it. In addition, my geographic location must always be disclosed so that the counsellor can confirm that they are not engaging in an illegal practice due to licensing restrictions.

I consent to undertake this counselling process and I know that I can withdraw this consent at any time if I wish.

Did this answer your question?