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Questions regarding medico-legal, telemedecine and more
21 articles
Hours of serviceWhat are Dialogue's hours of service?
Phone Number from Dialogue
Looking for your access code?How to find your access code and determine whether you need one!
Customer Support Hours of Service
What is Dialogue?Manage your health benefits in one place
Virtual Therapy Service PolicyPlease read the following document prior to meeting with a therapist as it will be reviewed during your first appointment.
Troubleshooting TipsA few tricks to help with common issues
Location in which Dialogue operates
How do I add new coverage to my account?Update your existing account to add your new coverage.
Can my family use Dialogue ?Which members of my family can I invite to use Dialogue?
Can I use Dialogue when travelling outside of Canada ?
Is the Dialogue service covered by my insurance?
Dialogue's triage processHow does the triage process work?
Who should I contact if I have issues with my account?
Can someone from the public use Dialogue?
What qualifications do the physicians and nurses I meet on the platform have?
What is the relationship between Dialogue and the medical practitioners that provide the service? Are they Dialogue employees?
What is telemedicine?
What is an "Integrated Health Platform"?Manage your health benefits in one place
If I need to file a complaint, to what professional should I do it?
Who to contact for support with your account?Contact for account support