General

Looking for your access code?

How to find your access code

Written by Victoria Johnston
Updated over a week ago

Customer Support Hours of Service

Written by Feodora Chouakri
Updated over a week ago

Virtual Therapy Service Policy

Please read the following document prior to meeting with a therapist as it will be reviewed during your first appointment.

Written by Victoria Johnston
Updated over a week ago

What is Dialogue?

Manage your health benefits in one place

Written by Ricki Lebel
Updated over a week ago

What is an "Integrated Health Platform"?

Manage your health benefits in one place

Written by Ricki Lebel
Updated over a week ago

Troubleshooting Tips

A few tricks to help with common issues

Written by Victoria Johnston
Updated over a week ago

Location in which Dialogue operates

Written by Feodora Chouakri
Updated over a week ago

Hours of service

What are Dialogue's hours of service?

Written by Ricki Lebel
Updated over a week ago

How to add new coverage to your account?

Update your account to add your new coverage.

Written by Victoria Johnston
Updated over a week ago

Can my family use Dialogue ?

Which members of my family can I invite to use Dialogue?

Written by Ricki Lebel
Updated over a week ago

Can I use Dialogue when travelling outside of Canada ?

Written by Ricki Lebel
Updated over a week ago

Is the Dialogue service covered by my insurance?

Written by Ricki Lebel
Updated over a week ago

Dialogue's triage process

How does the triage process work?

Written by Ricki Lebel
Updated over a week ago

Who should I contact if I have issues with my account?

Written by Ricki Lebel
Updated over a week ago

Can someone from the public use Dialogue?

Written by Ricki Lebel
Updated over a week ago

What qualifications do the physicians and nurses I meet on the platform have?

Written by Ricki Lebel
Updated over a week ago

What is the relationship between Dialogue and the medical practitioners that provide the service? Are they Dialogue employees?

Written by Ricki Lebel
Updated over a week ago

What is telemedicine?

Written by Ricki Lebel
Updated over a week ago

If I need to file a complaint, to what professional should I do it?

Written by Ricki Lebel
Updated over a week ago