Members can now add their new coverage directly within their application, by following these steps:
Login to your Dialogue account on the mobile or web application.
Click on “Let’s Go” on the home screen or navigate to the “Your Coverage” screen from under the “Account” tab. Click on: “Add a Coverage”
If your information on file matches your new coverage, you will see a success screen with the name of the organization who is providing your newly added coverage.
If we are missing some information about your coverage, you will be prompted to enter some additional information, such as an access code. You can find your access code in your invitation email to Dialogue. If you have misplaced this email, you can click on “I don’t have an access code” and enter the email address from which you received your original invitation, to receive the email again. Once you receive the email (it may take a few minutes!), simply click on the link in the email to claim your coverage.
If you have any issues updating your coverage, please reach out to us and we will be happy to help you. To help us work on your migration as quickly as possible, please prepare the following information to share with us:
Full Name and date of birth
Previous Organization (if applicable)
New Organization (current coverage)
You can chat with us to submit your request by selecting the chat icon on the bottom right of this page or sending an email to support@dialogue.co.
Looking for your access code? Click here.