If you are having issues with your tracker, please try the following:
Disconnect your tracker:
Please disconnect your wearable device from the Dialogue app
Navigate to Account > Fitness Trackers and click on “Disconnect” next to your tracker
Delete and reinstall the app:
Delete the Dialogue app from your device to clear the cache.
Re-download and install the Dialogue app from the App Store or Google Play Store.
Ensure that you have the latest version of the Dialogue app installed
Reconnect your tracker:
After reinstalling the app, reconnect your wearable device to the Dialogue app and ensure that all tracker permissions are enabled
Navigate to Account > Fitness Trackers and click on “Connect” next to your tracker
Please note: The first sync may take up 6 hours to reflect in the App.
Need help?
You can chat with us to submit your request by selecting the chat icon at the bottom right of this page or by sending an email to support@dialogue.co. We will be happy to help!