Dialogue cares deeply for the well-being of our members, and our mental health services include a specialized needs assessment to determine whether your issue is within our scope of practice and the eligibility of your access plan. Where this is not the case we will work to ensure you are directed to an external provider who can provide the appropriate care for your individual situation.

Dialogue’s mental health services are based on short-term, goals-based treatment, and matched to members according to the severity of their symptoms. Some individual situations require specialized treatment, longer term attention, and/or must be done in person, in which case these may fall outside of our scope of practice.

Our scope of practice has been determined by a committee of medical experts in order to respect safety standards in virtual consultation and to correspond to our service offering.

In line with our continuous improvement practices, Dialogue has been certified by Accreditation Canada in 2022, becoming the first virtual care provider in Canada to receive the Basic Accreditation award, a third-party validation of safety and high quality of care.