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Does my family also have access to EAP services?
Does my family also have access to EAP services?
Family and EAP services
Ricki Lebel avatar
Written by Ricki Lebel
Updated over a week ago

Dialogue’s EAP services are available to you and your immediate family members. In order to allow your family to access these services, please invite them via your Dialogue account.

Family members who qualify include your spouse, and your children from 14 to 21 years old, or until 25 years old if full-time student, living in the same household as the primary Dialogue account holder, or reside near their school or university.

Please note: Guardians of children under 14 years old can only consult on their own accounts for parental coaching (i.e. in order to receive support on the impact of their child’s mental health on themselves or to be provided strategies/resources to get their child the help they need). If both parents want to be present, they should follow the group coaching procedures.

Please follow these steps in order to invite your eligible family members to Dialogue:

On the mobile app:

  • Click on “ Profile” at the bottom of the Dialogue home page.

  • Click on "Family".

  • You can then add an adult.

On the web app:

  • Click on your name at the top left, and it will open a menu

  • Click on Family.

  • You can then add an adult (14+).

Adding an adult (14+):

  • Click on Add adult (14+)

  • Enter their email and send an invite.

Note: Adults have separate accounts for confidentiality reasons. Unless a parent or guardian has been explicitly invited by the patient, adults consult privately.

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