Our team of medical practitioners, mental health specialists, and therapists can help you safely with a wide range of conditions via virtual care. Those conditions include but are not limited to:

  • Insomnia

  • Anxiety, social anxiety and isolation,

  • specific phobias

  • Grief, bereavement, divorce or separation

  • Depression

  • Adjustment disorder

  • Bipolar disorder (unless acute mania)

  • Secondary distress from health condition or other mental health disorder even if not in scope

  • Assertiveness

  • Anger management (unless situation of active abuse)

  • Coaching (ex. Stress, burnout)

An in-person visit is mandatory for:

Controlled substances or substance use disorder

Life-threatening conditions

Paranoid personality disorder, antisocial personality disorder, somatoform disorder, active psychosis, eating disorders

Other consultations deemed necessary by our specialists

Children under 14 years old

Who is eligible?

Members of an organization subscribed to Dialogue’s SM&WB program and their immediate family (limited to spouse and children) for organizations with family access.

Members cannot consult on behalf of someone else for legal reasons.

Children aged 14 and older are required to have their own Dialogue account and cannot use their parents’ accounts.

Children under 14 years old are not eligible for treatment as they require an in-person assessment, which falls outside the scope of virtual care.

Members are required to be physically located in Canada when using Dialogue. It is not possible to use our services from elsewhere except for administrative tasks (e.g. booking appointments).

Your Journey:

Mental Health Specialist

  • First point of contact for patients to better understand their concern and evaluate their needs

  • Background/experience in social work, crisis intervention and/or short-term coaching, specialized in mental health, which provides an empathetic approach to interventions

  • Works with patient to outline a meet their goal(s) within a mutually agreed-upon time frame

Therapist

  • Guides patients through a goal-oriented and solution-focused program

  • Works with patient to outline a plan to conquer their goal(s) within a mutually agreed-upon time frame

  • May use, or employ multiple therapeutic approaches depending on patient needs

  • Team of mental health practitioners include social workers, occupational therapists, sexologists, psychotherapists and psychologists

Case Manager

  • Guides patient throughout their journey through check-ins and follow ups

  • Assists with non-clinical tasks, i.e. books appointments, administrative work, paperwork, etc.

Medical Practitioner (NP/MD)

  • Provides clinical assessments to discern between physical and mental health issues

  • Diagnoses mental health issues and/or adjusts existing diagnoses, prescribes or modifies medication, and refers the patient to specialized therapy

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