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Troubleshooting Tips
Troubleshooting Tips

A few tricks to help with common issues

Updated over a week ago

Often minor issues with the application can be solved by deleting and reinstalling the mobile application.

Give this a try if :

  • You are logged in and waiting for your appointment but have not received a call or any message from the care team.

  • You receive an error message.

  • The app refuses to load.

  • The app freezes.

If this does not fix the problem, you can also try to access your account via the web app at

*If you are being asked for an access code please check out this article for some helpful tips!

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