You can add new coverage directly through the Dialogue app.
- Login to your Dialogue account via the mobile app or web application.
- Navigate to the Coverage section:
- On the home screen, click "Let's Go" or click the round "Account" icon at the top right of the screen.
- Choose "Your Coverage".
- Click on "Add a Coverage" to add your new coverage.
- Verify your information:
- If your existing information matches your new coverage details, you'll see a confirmation screen displaying the name of the organization providing your new coverage.
- If additional information is needed, you'll be prompted to enter it, such as your employee number or an access code.
- Retrieve your access code (if needed):
- You can find the access code in the invitation email you received from Dialogue.
- If you don't have an invitation email, choose "Resend your invitation email."
- Enter the email address at which you received your original invitation to receive a new email with the access code.
- Once you receive the email, click the link within to claim your coverage.
If you encounter any issues while adding your new coverage, our support team is here to assist you. Please have the following details ready to speed up the process:
- Full name and date of birth
- Previous organization (if applicable)
- New organization (current coverage)