Examples of technical issues:
- You are logged in and waiting for your appointment but have not received a call or any messages from the care team.
- Video calls do not connect.
- You receive an error message.
- The app or pages within the app refuse to load.
- The app freezes.
Troubleshooting mobile app issues:
- Minor issues with the mobile application can often be solved by making sure your mobile device is up to date, then deleting and reinstalling the mobile application.
- If this does not fix the problem, you can also try to access your account using a different mobile device or via the web app.
Troubleshooting web app issues:
- Minor issues with the web app can often be solved by clearing your browser history and cookies, closing your web browser, and then logging back in.
Still need help? Please contact our support team for assistance.