If you are being asked for an access code it is because the system is having trouble associating the account you created to your coverage. This could happen if there is a disparity between the information in our system, and the information you entered, but there are some cases in which you will not receive an access code and will need to contact support.
If you are not receiving an email with the access code - You may already be signed up with a different email address.
Please try to log in with any email address you might have used to create an account.
If your account is already created - you can have a password reset email sent to you by clicking 'forgot password' on the login screen. (Try any email address you might have used to create an account.)
*Please note: If you do not receive a password reset email it is most likely that you have not created an account with that email address.
If you have access through a family member and have created your account before being invited - you will not be able to claim your coverage on your own. In this case, please contact us at firstname.lastname@example.org or via the support chat in the bottom right corner of this page - We will be able to associate your account to your family member's coverage for you.
Most members can find their access codes in their invitation email, but if you do not have yours you can follow these steps to have your access code sent to you:
Please click on "Resend my invitation code" underneath the access code button.
Then enter the email address at which you were invited. (This may be your personal, professional or school email address).
The system will then send you an email with a link to your professional email to confirm your eligibility.
This should unlock your services!
If you have requested an access code and you are not receiving one please make sure to:
Try to send the access code email to both your personal and professional email addresses.
Check your junk and spam folders.
It is possible that you have not created your account in the correct region. Please return to the login/signup page to choose the appropriate region and create a new account your account to claim your coverage.
If you are still not able to access your account please contact us at email@example.com or via the support chat in the bottom right corner of this page!