Only main account holders with coverage that includes family access can add family members by following these steps:
- Select the round "Account" icon at the top right-hand side of the screen.
- Select "Family".
Please note: From a medical point of view, the legal age for consulting alone is 14 years of age. Family members aged 14 and over should therefore be added as "adults".
To add an adult (14+)
- Click on "Add adult (14+)".
- Enter their email address to send them an invitation email.
After receiving the invitation, your family member will be able to either create their account or link their existing account to your coverage.
If they have not yet created an account, they can simply create an account and they will be automatically linked.
If they already have an existing account, please make sure they click on the link in their invitation email to do so.
Please note: To ensure confidentiality, adults have a separate account. Members aged 14 and older have the right to consult in private but can choose to have a parent or guardian present by providing consent to our care team.
To add a child (0-13)
- Click on "Add a child (0-13)".
- Fill in the fields to complete their profile.
For more details on the eligibility criteria of family members, please contact the organization through which you have access to Dialogue.
To remove a family member
To remove a family member, please contact the support team for assistance.