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What can be treated virtually through the Primary Care program?

Our nurses and doctors can help you virtually with a wide range of physical health concerns:

  • Evaluating and treating common ailments, including fevers, muscle pain, infections, skin conditions, and much more
  • Refilling or renewing prescriptions
  • Obtaining referrals for lab tests, specialists, etc.
  • Finding clinics and specialists near you

Please note that we only evaluate and treat conditions that we can safely assess via telemedicine, when a physical examination is not necessary.

Certain conditions may sometimes require an in-person assessment, particularly when the member's situation appears worrying or when unusual symptoms prevent our healthcare professionals from achieving the highest standards of care without a physical examination.

In the event that a physical examination is deemed necessary, our navigation tool can help locate clinics, laboratories, imaging centers, specialists and paramedical practitioners through our extensive and up-to-date database.

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