If you are having issues with your tracker, please try the following:
- Disconnect your tracker:
- Please disconnect your wearable device from the Dialogue app
- Navigate to Account > Fitness Trackers and click on “Disconnect” next to your tracker
- Delete and reinstall the app:
- Delete the Dialogue app from your device to clear the cache
- Re-download and install the Dialogue app from the App Store or Google Play Store
- Ensure that you have the latest version of the Dialogue app installed
- Reconnect your tracker:
- After reinstalling the app, reconnect your wearable device to the Dialogue app and ensure that all tracker permissions are enabled
- Navigate to Account > Fitness Trackers and click on “Connect” next to your tracker
Note: The first sync may take up 6 hours to reflect in the application.