Depending on your coverage, you may have the option to access certain Employee Assistance Program (EAP) services through our call centre.
While our call centre can help you access a variety of EAP services, some consultations must be requested directly through the application.
Which services must be requested through the app?
The following services cannot be arranged through our call centre:
- Family or group counselling: These consultations must be initiated through the "Family & Relationships" service in the app by all participants involved. This ensures that everyone's consent is properly documented before proceeding.
- Out-of-pocket consultations: Any consultations requiring out-of-pocket payment, such as specific mental health (Online Counselling) and nutrition appointments, must be requested through the app.
How can I access these services?
To explore the services available to you or request a consultation:
- Log in to your account through our application.
- Select "Get care now" or "Services" from the toolbar.
- Choose the service you're interested in and follow the instructions to get started.
Not sure if you have access to our call centre or which services are included in your coverage? Our support team is always happy to help you explore your options!