Although Dialogue is not an emergency service, we use a triage system to make a complete and safe assessment of each issue. Just as in a walk-in clinic, different members of the care team may be involved in your consultation, which means you may speak with more than one person along the way. The difference is that everything happens remotely, and our team will guide you each step of the way.
When consulting, here's what you can typically expect:
- If applicable, you'll be prompted to fill out a short questionnaire. This helps us understand your concern and identify anything that may need urgent attention.
- You'll be connected with a dispatcher who will ask additional questions and/or ask you to validate some of the questionnaire responses. Their mandate is to assess the medical condition, rule out worrying signs, and offer nursing consultations or general advice.
- If needed, you'll be referred to a specific provider, such as a nurse or doctor (for a prescription, for example)
- If an appointment is required, a Care Coordinator will help find a time that works for you. If your concern can't be addressed virtually, they'll help guide you toward the appropriate in-person resource.
- If your situation requires it, a member of the care team may check in with you later by chat. Our goal is to make sure you’re supported at every step and connected to the right care.
Our care team has access to their colleagues' notes, allowing them to track the progress of your case, but it is important to note that each professional is responsible for ensuring that your condition has not changed, so it is possible that you will be asked similar questions.