We're happy to help with anything related to your Dialogue account and your virtual care experience. However, Dialogue is a separate service provider and is not the insurer associated with your workplace benefits.
Although Dialogue is often offered alongside your other health or wellness benefits, we do not have access to your insurance details, including:
Coverage amounts
Claims history
Reimbursement eligibility
Policy numbers or member IDs
Information about providers outside of Dialogue
Because of this, we're unfortunately unable to answer questions related to your insurance plan or make changes to your insurance information.
Who to contact instead
For any insurance or benefits-related questions, please reach out to:
Your HR or Benefits team at your workplace, or
Your insurance provider directly.