Frequently Asked Questions (FAQs)

Availability & Contact

• What are Dialogue's hours of service?
• What are Dialogue's Member Success hours of service?
• What phone number will Dialogue call me from?

About Dialogue & Our Services

• What is the relationship between Dialogue and the medical practitioners that provide physical health services?
• How does Dialogue's triage process work?
• Can Dialogue help with my insurance or benefits questions?

Access & Eligibility

• Can my family use Dialogue?
• Can I sign up for Dialogue as an individual?
• Can I use Dialogue when travelling outside of Canada?

Technical Support & Troubleshooting

• What can I do if I'm having trouble with the mobile app?
• Which mobile operating systems and desktop browsers are supported?
• Why can't I download the mobile app?

Privacy, Security & Data

• How is my confidential information protected?
• Will my employer have access to my personal and health information?
• Who has access to my medical information?
• How do I remove a conversation with the care team?
• How is my data stored, and how is it protected?
• Can Dialogue access the personal information found on my mobile device?
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