Frequently asked questions & technical support

Hours & availability

• What are Dialogue's hours of service?
• What are the technical support hours of service?
• What phone number will Dialogue call me from?

Technical support

• What to do if I'm experiencing technical issues with the mobile or web app?
• Which mobile operating systems and desktop browsers are supported?
• Why can't I download the mobile app?

Insurance & claims

• Can Dialogue help with my insurance or benefits questions?

Privacy, security & data

• How is my confidential information protected?
• Will my employer have access to my personal and health information?
• Who has access to my medical information?
• How do I remove a conversation with the care team?
• How is my data stored, and how is it protected?
• Can Dialogue access the personal information found on my mobile device?
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