To discuss your health matters, you must do so directly via our application:
- In order to be able to book a consultation you need to log into the mobile app or the web app.
- From the welcome page please choose "Chat with a professional" to be directed to the list of services available to you.
- Please choose "Physical Health" and then select "Start a consultation".
- The application will then ask you a series of intake questions to get you in touch with a care practitioner, set you up with an appointment, or give you the best resources for the issue you are experiencing. Please note that you must answer all questions in the chat in order to proceed to the next step of your consultation request.
Video consultations happen directly within the app. You can simply log into your account a few minutes before your appointment, and accept the call when it comes in.
Please do not share any confidential information with our Member Success team via email or via our chat on this page.