How do I reset my password?

You can follow the steps below to reset your password:

1. If you are already logged in to your account, click on the round "Account" icon at the top right and click "Sign Out".
2. On the homepage, click "Login".
3. Enter your email address, and click "Continue".
4. Click "Reset Password" and confirm by clicking "Continue".
5. The system will send you a 6-digit code to your email address.
6. Enter the code in the application to proceed in choosing a new password.

Your new password must contain the following criteria:

• At least 12 characters
• At least 3 of the following:
  • Lower case letters (a-z)
  • Upper case letters (A-Z)
  • Numbers (0-9)
  • Special characters (e.g. !@#$%^&*)
• No more than 2 identical characters in a row

Note: If you do not see the email in your inbox, please check your junk and spam folders. If you still cannot see the email, you may have created your account with a different email address, or you may not have yet completed your registration. For further troubleshooting or in the event that you no longer have access to your login email address, please contact our support team for assistance.