To get started with Online Counselling, open the app, go to "Services", then "Mental Health". Complete a brief intake questionnaire, and choose a counsellor that fits your needs and preferences. Please note that you must have eligibility to the service to see this option available in your mobile or web app.
If you have employer-funded sessions available, those will be used first. Once you've used all your covered sessions, you can seamlessly continue care by paying for additional Online Counselling sessions. From there, confirm your payment and book your session.
All sessions take place via secure video or phone call, from wherever you're most comfortable.
Online Counselling is an out-of-pocket mental health service available through Dialogue. Access depends on your coverage. If Online Counselling is available to you, you will see it as an option under the "Mental Health" tile in the app. You may also have access to other mental health services through your organization- or employer-sponsored coverage, so we recommend reviewing your available options before getting started.