The vast majority of services available through Dialogue are free to you as they are sponsored by your employer or organization. However, there may be instances where you have to pay out-of-pocket if an external referral or specific service falls outside your Dialogue plan.
You will always be informed of any out-of-pocket costs before you proceed with a consultation or service.
If a service requires payment, how and when you're charged can vary by service.
Online Counselling
You'll be asked to enter your credit card information when booking an appointment. Payment will only be charged to your credit card after the session. After your session, you will receive an insurance receipt that you can submit to your insurer for reimbursement.
Online Counselling is an out-of-pocket mental health service available through Dialogue. Access depends on your coverage. If Online Counselling is available to you, you will see it as an option under the "Mental Health" tile in the app. You may also have access to other mental health services through your organization- or employer-sponsored coverage, so we recommend reviewing your available options before getting started.