Insurance receipts are automatically generated after a service is rendered, typically at the end of your journey (after an appointment and/or after receiving your care plan). The receipt will be sent to you directly within your consultation chat and will include the following information:
- Practitioner name and license number
- Patient name
- Service details, including service type, session length, location, and fees charged
- Date payment was received
Please note that eligibility for reimbursement varies between insurance providers and plans. We recommend verifying your coverage directly with your insurer, as reimbursement may depend on the type of provider you consulted.
If you have not received your receipt within 24 hours of your appointment, please send a message directly in your online counselling chat, and our Care team will be happy to assist further with your request.
Online Counselling is an out-of-pocket mental health service available through Dialogue. Access depends on your coverage. If Online Counselling is available to you, you will see it as an option under the "Mental Health" tile in the app. You may also have access to other mental health services through your organization- or employer-sponsored coverage, so we recommend reviewing your available options before getting started.