Insurance receipts are sent automatically once the Online Counselling session charge has been successfully collected. In some cases, this process may take a few hours after your session has taken place.
Please note that if your payment has failed, you will not receive your insurance receipt until the payment has been successfully collected.
As a first step, we recommend waiting up to 24 hours for the receipt to be sent. Make sure your notifications are on so you do not miss it!
If you still have not received it after 24 hours, please send a message through the chat within your existing counselling conversation. Our care team will be better equipped to assist further with your request.
You can return to your Online Counselling chat in your account by clicking on "Services" then "Inbox". You will see a list of the conversations you have started and your Online Counselling history labelled as the “Mental Health” chat.
Online Counselling is an out-of-pocket mental health service available through Dialogue. Access depends on your coverage. If Online Counselling is available to you, you will see it as an option under the "Mental Health" tile in the app. You may also have access to other mental health services through your organization- or employer-sponsored coverage, so we recommend reviewing your available options before getting started.