Manage your Dialogue account

All you need to set-up and manage your Dialogue account. Contact support@dialogue.co if you need further assistance.

28 articles

Written by Ricki Lebel, Feodora Chouakri and Victoria Johnston

Create your Dialogue account

Get started: create your account.

Written by Ricki Lebel. Updated over a week ago

How to start a consultation?

Steps to take to begin a consultation

Written by Ricki Lebel. Updated over a week ago

Reset your password

Password forgotten

Written by Ricki Lebel. Updated over a week ago

Migrating Your Account

I previously had access to Dialogue through a different employer or organization, how do I update my account to add my new coverage?

Written by Feodora Chouakri. Updated over a week ago

Multi-Factor Authentication

About multi-factor authentication and how to set it up on your account.

Written by Victoria Johnston. Updated over a week ago

Trouble signing up as a university student

Coverage through a university or student insurance

Written by Ricki Lebel. Updated over a week ago

App not available while located in Canada

The listed country in the App Store / Play Store is not correct

Written by Ricki Lebel. Updated over a week ago

I'm not receiving a requested email

Firewall interference

Written by Ricki Lebel. Updated over a week ago

Access Dialogue

Where to access the service for medical questions

Written by Ricki Lebel. Updated over a week ago

Add your family members

If you have a family coverage you can add dependents (family members) to give them access to Dialogue.

Written by Ricki Lebel. Updated over a week ago

How to change your child's name or date of birth (under 14)

change child's information

Written by Ricki Lebel. Updated over a week ago

Edit your Dialogue profile

If you made a mistake while creating your profile

Written by Ricki Lebel. Updated over a week ago

Change your login email

You can now update your email address used to login to Dialogue

Written by Ricki Lebel. Updated over a week ago

Why does an account require a phone number?

Why add a phone number to your Dialogue account?

Written by Ricki Lebel. Updated over a week ago

How to cancel or change an appointment?

Cancelling or changing an appointment

Written by Ricki Lebel. Updated over a week ago

Mobile devices and browsers supported by Dialogue

Written by Ricki Lebel. Updated over a week ago

How to change the language of your Dialogue application:

Choosing the preferred language for your Dialogue application:

Written by Ricki Lebel. Updated over a week ago

Upload photo of ID in your account

How to upload your health card to complete your Dialogue account

Written by Ricki Lebel. Updated over a week ago

Enable notifications, locations, microphone and camera

Set-up your Dialogue account

Written by Ricki Lebel. Updated over a week ago

Edit your dependent's profile

Written by Ricki Lebel. Updated over a week ago

Attach a file in the app

Written by Ricki Lebel. Updated over a week ago

Medical questions

How to get answers and assistance for your medical questions?

Written by Ricki Lebel. Updated over a week ago

Information about my Dialogue coverage

To get more information on your Dialogue coverage

Written by Ricki Lebel. Updated over a week ago

How to book an appointment

If you need to book an appointment with a care-team member.

Written by Ricki Lebel. Updated over a week ago

Payments

Written by Ricki Lebel. Updated over a week ago

How to remove credit card information from your account

remove credit card information

Written by Ricki Lebel. Updated over a week ago

How to sign out of the application

How to sign out of the app

Written by Ricki Lebel. Updated over a week ago

Contact Dialogue Support

Need help with your Dialogue account?

Written by Ricki Lebel. Updated over a week ago