Manage your Dialogue account
All you need to set-up and manage your Dialogue account. Contact support@dialogue.co if you need further assistance.
28 articles

Written by Ricki Lebel, Feodora Chouakri and Victoria Johnston



Create your Dialogue account
Get started: create your account.
Written by Ricki Lebel. Updated over a week ago
How to start a consultation?
Steps to take to begin a consultation
Written by Ricki Lebel. Updated over a week ago
Reset your password
Password forgotten
Written by Ricki Lebel. Updated over a week ago
Migrating Your Account
I previously had access to Dialogue through a different employer or organization, how do I update my account to add my new coverage?
Written by Feodora Chouakri. Updated over a week ago
Multi-Factor Authentication
About multi-factor authentication and how to set it up on your account.
Written by Victoria Johnston. Updated over a week ago
Trouble signing up as a university student
Coverage through a university or student insurance
Written by Ricki Lebel. Updated over a week ago
App not available while located in Canada
The listed country in the App Store / Play Store is not correct
Written by Ricki Lebel. Updated over a week ago
I'm not receiving a requested email
Firewall interference
Written by Ricki Lebel. Updated over a week ago
Access Dialogue
Where to access the service for medical questions
Written by Ricki Lebel. Updated over a week ago
Add your family members
If you have a family coverage you can add dependents (family members) to give them access to Dialogue.
Written by Ricki Lebel. Updated over a week ago
How to change your child's name or date of birth (under 14)
change child's information
Written by Ricki Lebel. Updated over a week ago
Edit your Dialogue profile
If you made a mistake while creating your profile
Written by Ricki Lebel. Updated over a week ago
Change your login email
You can now update your email address used to login to Dialogue
Written by Ricki Lebel. Updated over a week ago
Why does an account require a phone number?
Why add a phone number to your Dialogue account?
Written by Ricki Lebel. Updated over a week ago
How to cancel or change an appointment?
Cancelling or changing an appointment
Written by Ricki Lebel. Updated over a week ago
Mobile devices and browsers supported by Dialogue

Written by Ricki Lebel. Updated over a week ago
How to change the language of your Dialogue application:
Choosing the preferred language for your Dialogue application:
Written by Ricki Lebel. Updated over a week ago
Upload photo of ID in your account
How to upload your health card to complete your Dialogue account
Written by Ricki Lebel. Updated over a week ago
Enable notifications, locations, microphone and camera
Set-up your Dialogue account
Written by Ricki Lebel. Updated over a week ago
Edit your dependent's profile

Written by Ricki Lebel. Updated over a week ago
Attach a file in the app

Written by Ricki Lebel. Updated over a week ago
Medical questions
How to get answers and assistance for your medical questions?
Written by Ricki Lebel. Updated over a week ago
Information about my Dialogue coverage
To get more information on your Dialogue coverage
Written by Ricki Lebel. Updated over a week ago
How to book an appointment
If you need to book an appointment with a care-team member.
Written by Ricki Lebel. Updated over a week ago
Payments

Written by Ricki Lebel. Updated over a week ago
How to remove credit card information from your account
remove credit card information
Written by Ricki Lebel. Updated over a week ago
How to sign out of the application
How to sign out of the app
Written by Ricki Lebel. Updated over a week ago
Contact Dialogue Support
Need help with your Dialogue account?
Written by Ricki Lebel. Updated over a week ago