Manage your Dialogue account

All you need to set-up and manage your Dialogue account. Contact support@dialogue.co if you need further assistance.

Leila Nabih avatar Adrianna Lemieux avatar Feodora Chouakri avatar
28 articles in this collection
Written by Leila Nabih, Adrianna Lemieux, and Feodora Chouakri

Create your Dialogue account

Get started: create your account.
Leila Nabih avatar
Written by Leila Nabih
Updated over a week ago

How to start a consultation?

starting a consultation
Leila Nabih avatar
Written by Leila Nabih
Updated over a week ago

Reset your password

Password forgotten
Leila Nabih avatar
Written by Leila Nabih
Updated over a week ago

Migrating Your Account

I previously had access to Dialogue, how do I migrate my account to my new coverage?
Feodora Chouakri avatar
Written by Feodora Chouakri
Updated over a week ago

Trouble signing up as a university student

Coverage through a university or student insurance
Adrianna Lemieux avatar
Written by Adrianna Lemieux
Updated this week

App not available while located in Canada

The listed country in the App Store / Play Store is not correct
Adrianna Lemieux avatar
Written by Adrianna Lemieux
Updated over a week ago

I'm not receiving a requested email

Firewall interference
Adrianna Lemieux avatar
Written by Adrianna Lemieux
Updated over a week ago

Access Dialogue

Where to access the service for medical questions
Leila Nabih avatar
Written by Leila Nabih
Updated over a week ago

Add your family members

If you have a family coverage you can add dependents (family members) to give them access to Dialogue.
Leila Nabih avatar
Written by Leila Nabih
Updated over a week ago

How to change your child's name or date of birth (under 14)

change child's information
Adrianna Lemieux avatar
Written by Adrianna Lemieux
Updated over a week ago

Edit your Dialogue profile

If you made a mistake while creating your profile
Leila Nabih avatar
Written by Leila Nabih
Updated over a week ago

Change your login email

You can now update your email address used to login to Dialogue
Leila Nabih avatar
Written by Leila Nabih
Updated over a week ago

Why does an account require a phone number?

Why add a phone number to your Dialogue account?
Adrianna Lemieux avatar
Written by Adrianna Lemieux
Updated over a week ago

Cancelling or changing a medical appointment

Cancelling or changing a medical appointment
Adrianna Lemieux avatar
Written by Adrianna Lemieux
Updated over a week ago

Mobile devices and browsers supported by Dialogue

Adrianna Lemieux avatar
Written by Adrianna Lemieux
Updated over a week ago

Change the language of your Dialogue application

Changing the application language through system language update
Adrianna Lemieux avatar
Written by Adrianna Lemieux
Updated over a week ago

Upload photo of ID in your account

How to upload your health card to complete your Dialogue account
Leila Nabih avatar
Written by Leila Nabih
Updated over a week ago

Enable notifications, locations, microphone and camera

Set-up your Dialogue account
Leila Nabih avatar
Written by Leila Nabih
Updated over a week ago

Edit your dependent's profile

Leila Nabih avatar
Written by Leila Nabih
Updated over a week ago

Attach a file in the app

Leila Nabih avatar
Written by Leila Nabih
Updated over a week ago

Medical questions

Medical questions should be asked on the application only
Leila Nabih avatar
Written by Leila Nabih
Updated over a week ago

Information about my Dialogue coverage

To get more information on your Dialogue coverage
Leila Nabih avatar
Written by Leila Nabih
Updated over a week ago

How to book an appointment

If you need to book an appointment with a care-team member.
Adrianna Lemieux avatar
Written by Adrianna Lemieux
Updated over a week ago

How to change your name or date of birth

change personal information
Adrianna Lemieux avatar
Written by Adrianna Lemieux
Updated over a week ago

Payments

Leila Nabih avatar
Written by Leila Nabih
Updated over a week ago

Add your credit card informations

Leila Nabih avatar
Written by Leila Nabih
Updated over a week ago

How to remove credit card information from your account

remove credit card information
Adrianna Lemieux avatar
Written by Adrianna Lemieux
Updated over a week ago

How to sign out of the application

How to sign out of the app
Adrianna Lemieux avatar
Written by Adrianna Lemieux
Updated over a week ago