Manage your Dialogue account

All you need to set-up and manage your Dialogue account. Contact support@dialogue.co if you need further assistance.

Feodora Chouakri avatar Ricki Lebel avatar Victoria Johnston avatar
28 articles in this collection
Written by Feodora Chouakri, Ricki Lebel, and Victoria Johnston

Create your Dialogue account

Get started: create your account.
Ricki Lebel avatar
Written by Ricki Lebel
Updated over a week ago

How to start a consultation?

Steps to take to begin a consultation
Ricki Lebel avatar
Written by Ricki Lebel
Updated over a week ago

Reset your password

Password forgotten
Ricki Lebel avatar
Written by Ricki Lebel
Updated over a week ago

Migrating Your Account

I previously had access to Dialogue through a different employer or organization, how do I update my account to add my new coverage?
Feodora Chouakri avatar
Written by Feodora Chouakri
Updated over a week ago

Multi-Factor Authentication

About multi-factor authentication and how to set it up on your account.
Victoria Johnston avatar
Written by Victoria Johnston
Updated over a week ago

Trouble signing up as a university student

Coverage through a university or student insurance
Ricki Lebel avatar
Written by Ricki Lebel
Updated over a week ago

App not available while located in Canada

The listed country in the App Store / Play Store is not correct
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Written by Ricki Lebel
Updated over a week ago

I'm not receiving a requested email

Firewall interference
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Written by Ricki Lebel
Updated over a week ago

Access Dialogue

Where to access the service for medical questions
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Written by Ricki Lebel
Updated over a week ago

Add your family members

If you have a family coverage you can add dependents (family members) to give them access to Dialogue.
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Written by Ricki Lebel
Updated over a week ago

How to change your child's name or date of birth (under 14)

change child's information
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Written by Ricki Lebel
Updated over a week ago

Edit your Dialogue profile

If you made a mistake while creating your profile
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Written by Ricki Lebel
Updated over a week ago

Change your login email

You can now update your email address used to login to Dialogue
Ricki Lebel avatar
Written by Ricki Lebel
Updated over a week ago

Why does an account require a phone number?

Why add a phone number to your Dialogue account?
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Written by Ricki Lebel
Updated over a week ago

How to cancel or change an appointment?

Cancelling or changing an appointment
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Written by Ricki Lebel
Updated over a week ago

Mobile devices and browsers supported by Dialogue

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Written by Ricki Lebel
Updated over a week ago

How to change the language of your Dialogue application:

Choosing the preferred language for your Dialogue application:
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Written by Ricki Lebel
Updated over a week ago

Upload photo of ID in your account

How to upload your health card to complete your Dialogue account
Ricki Lebel avatar
Written by Ricki Lebel
Updated over a week ago

Enable notifications, locations, microphone and camera

Set-up your Dialogue account
Ricki Lebel avatar
Written by Ricki Lebel
Updated over a week ago

Edit your dependent's profile

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Written by Ricki Lebel
Updated over a week ago

Attach a file in the app

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Written by Ricki Lebel
Updated over a week ago

Medical questions

How to get answers and assistance for your medical questions?
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Written by Ricki Lebel
Updated over a week ago

Information about my Dialogue coverage

To get more information on your Dialogue coverage
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Written by Ricki Lebel
Updated over a week ago

How to book an appointment

If you need to book an appointment with a care-team member.
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Written by Ricki Lebel
Updated over a week ago

Payments

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Written by Ricki Lebel
Updated over a week ago

How to remove credit card information from your account

remove credit card information
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Written by Ricki Lebel
Updated over a week ago

How to sign out of the application

How to sign out of the app
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Written by Ricki Lebel
Updated over a week ago

Contact Dialogue Support

Need help with your Dialogue account?
Ricki Lebel avatar
Written by Ricki Lebel
Updated over a week ago