Insurance receipts are sent automatically once the test results have been received from Dynacare, and you have discussed the results with a medical practitioner. In some cases, this process may take a few hours after your consultation to review the results has taken place.
As a first step, we recommend waiting up to 24 hours after your consultation to review your lab results for the receipt to be sent. Make sure your notifications are on so you do not miss it!
If you still have not received it after 24 hours after your appointment, please send a message through the chat within your existing Health Panel conversation. Our care team will be better equipped to assist further with your request.
You can return to your Health Panel chat in your account by clicking on "Services" then "Inbox". You will see a list of the conversations you have started.
Health Panel is an out-of-pocket physical health service available through Dialogue. Access depends on your coverage. If Health Panel is available to you, you will see it as an option under the "Services" tab in the app. You may also have access to other physical health services through your organization- or employer-sponsored coverage, so we recommend reviewing your available options before getting started.