Insurance receipts are provided for out-of-pocket (paid) services available through the application.
For these services, insurance receipts are automatically generated once your service has been completed and payment has been successfully collected. The receipt will be sent to you directly within your consultation chat and will include the following information:
- Practitioner name and license number
- Patient name
- Service details, including service type, session length, location, and fees charged
- Date payment was received
Please note that eligibility for reimbursement varies between insurance providers and plans. We recommend verifying your coverage directly with your insurer, as reimbursement may depend on the type of provider you consulted.
If you have not received your receipt within 24 hours of completing your service, please send a message directly in the chat associated with that service. Our Care team will be happy to assist further with your request.
About out-of-pocket services
Access to out-of-pocket (paid) services depends on your coverage. Any services available to you will appear in the app.
You may also have access to similar services through your organization- or employer-sponsored coverage, so we recommend reviewing your available options before getting started.